Answers to your questions about accounts, deposits and withdrawals at baji

baji offers two support channels: live chat and email. Live chat can be started directly from any page on the site and usually gets the fastest response. Email is better suited for complex issues or matters that require documents. Responsible gaming concerns can also be raised through these same channels.

baji support is active 7 days a week, 24 hours a day. Whether it is 2 AM, a public holiday, or the middle of a BPL match night — reach out via live chat or email and the support team will respond. There are no fixed office hours.

To get your issue resolved quickly, have the following ready before reaching out: your registered username or mobile number, a brief description of the problem, the date and time the issue occurred, and — if it is payment-related — the transaction reference number or a screenshot. This helps the support team resolve things much faster.

Yes. The baji support team assists in Bengali and English. Bangladeshi players are welcome to ask questions in Bengali — you do not need to write in English.

Live chat generally gets the fastest response — usually within a few minutes. Email support is better for sending documents or providing lengthy details, but it may take a bit longer to get a reply. For urgent issues, live chat is the better option.

No, baji does not offer support by phone or voice call. Use only live chat and email for support. Both channels keep a written record of the issue, which can serve as a reference if needed later.

The minimum deposit at baji is ৳300, regardless of the payment method. This applies equally to all payment options — whether you use bKash, Nagad or Rocket. You can add funds to your account with just ৳300 to start playing on slots or baji Casino.

Deposits usually credit to your account within a short time. If it still has not arrived after a while, contact baji live chat directly with the transaction reference number or screenshot from bKash / Nagad / Rocket. The support team will verify and resolve it quickly.

Log in to baji, go to the deposit section, and select Nagad as the payment method. Enter the amount (minimum ৳300) and complete the payment to the number shown using Nagad. Once the payment is done, save the reference number — you can show it to support if needed.

baji does not charge any separate processing fee for deposits. However, keep in mind that your mobile wallet (bKash, Nagad or Rocket) may apply its own charges for send money or payment transactions according to their terms — that depends on the respective service's conditions.

baji currently supports three deposit methods: bKash, Nagad and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. The minimum deposit is ৳300 for all three methods. Choose whichever wallet is most convenient for you.

New members at baji can receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 gives a ৳1,500 bonus, making the total balance ৳2,500. To withdraw bonus funds, you must wager 25 times the bonus amount (that is, ৳1,500 × 25 = ৳37,500 in bets). Bonus funds are never direct cash.

You must be at least 21 years old to create an account at baji and take part in any betting or casino activity. Enter your correct date of birth during registration — if the details do not match during identity verification, the account may be temporarily suspended.

There is no option to directly change your registered mobile number, name or other key details — you need to contact baji support. Submit your request via live chat or email after confirming your identity, and the support team will make the necessary changes.

On the baji Login page, click the "Forgot password?" option. Enter your registered mobile number to receive an OTP, which you can use to set a new password. If this process does not work, contact baji live chat.

A username is generally made up of letters and numbers and cannot be changed after the account is created. For your password, use at least 6–8 characters with a mix of uppercase and lowercase letters and numbers. Avoid simple passwords (such as 123456) and do not share it with anyone.

Entering the wrong password repeatedly or suspicious activity may cause your account to be temporarily locked. In that case, contact baji live chat and provide your registered mobile number or username. After verifying your identity, the support team will help recover your account.

No. Under baji's Terms and Conditions, each person may hold only one account. If multiple accounts are opened using the same name, mobile number, or payment details, all accounts may be closed and balances forfeited.

Once a withdrawal request is approved at baji, funds typically reach your bKash, Nagad, or Rocket within 5 to 30 minutes. In some cases verification may take a little longer, but if it exceeds 30 minutes please contact support.

Yes. Withdrawals at baji are available 7 days a week, 24 hours a day. Requests made at midnight or on Fridays and Saturdays are generally processed within 5–30 minutes. There are no specific banking hours to wait for.

No. The bKash, Nagad, or Rocket number used for withdrawals at baji must be registered in the account holder's own name. Requests to send funds to another person's wallet are not accepted — this is a mandatory rule to prevent fraud and ensure security.

To withdraw winnings from a bonus, you must first meet the wagering requirement. The wagering requirement for the welcome bonus at baji is 25 times the bonus amount. For example: if you receive a ৳1,500 bonus, you must place ৳37,500 in bets before the winnings from that bonus become eligible for withdrawal. Additional benefits are available for baji VIP members.

Yes, it is normal for a withdrawal request to initially show as "Pending" — during this time the baji team reviews the request. This stage is usually brief and approval typically comes within 30 minutes. If it remains pending after 30 minutes, please notify us via live chat.

The minimum withdrawal amount at baji is ৳800. Withdrawal requests below this amount are not processed. That means you can only make a withdrawal if your account balance is ৳800 or more. This limit applies to all three methods — bKash, Nagad, and Rocket.