baji's Privacy Policy
This document explains in detail how your personal information is collected, for what purpose it is used, and how securely it is kept while you use the baji platform. Read this policy to make sure you are fully informed about our practices.
1. Introduction and Scope
This Privacy Policy ("Policy") applies to users ("you", "user") of the baji platform ("we", "our", "baji") and its website, mobile application, and related services ("Platform"). The purpose of this Policy is to clearly inform you about what types of information we collect, why we collect it, and how that information is managed.
By registering or starting to use the baji platform, you are considered to have consented to this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using the Platform. Our Terms and Conditions should be read alongside this Policy, as both documents together govern the relationship between you and baji.
This Policy applies to users residing in Bangladesh and is consistent with applicable data protection regulations in Bangladesh. In the event of any dispute, the Bengali version shall be considered authoritative.
2. Sources of Data Collection
We collect your information in various ways and from various sources. Those sources are described in detail below.
2.1 Information Provided Directly
When you create an account on baji, make a deposit, request a withdrawal, or contact our support team, you voluntarily provide the following information:
- Full name (as per national ID card)
- Date of birth (for age verification)
- Mobile number
- Email address
- Residential address
- Documents required for identity verification (e.g., national ID card or passport)
- Financial transaction information — during deposits and withdrawals via bKash, Nagad, or Rocket
2.2 Automatically Collected Information
Certain information is collected automatically while you use the Platform. This includes:
- IP address and device type
- Browser and operating system information
- Time and duration of access to the Platform
- Which pages or game categories were visited
- Betting and gaming activity history
- Device identification number (Device ID)
2.3 Information Received from Third Parties
In some cases we may receive information from legitimate third-party sources — for example, confirmation from identity verification services, or transaction-related information from payment processing partners. These third parties follow their own privacy policies, and we only receive information that is necessary for operating our services.
3. Use of Information
baji uses your information only for lawful purposes and specific needs. No information is processed unnecessarily. The main purposes for which we use your information are set out below.
3.1 Account Management and Identity Verification
We use your personal information to confirm your identity when creating a new account and to prevent multiple accounts. This is essential for the overall security of the Platform.
3.2 Processing Financial Transactions
We use payment-related information to correctly process your deposit and withdrawal requests and to detect fraudulent transactions. This information is essential for verifying transactions made via bKash, Nagad, and Rocket.
3.3 Customer Support
When you contact our 24/7 live chat or email support, your account-related information is used to resolve issues quickly and accurately.
3.4 Ensuring Responsible Gaming
We analyse patterns in your gaming activity to identify at-risk behaviour and provide assistance when needed. Following the responsible gaming guidelines on baji is important for all users, and data analysis is part of that process.
3.5 Platform Improvement and Personalisation
By analysing your preferences and usage patterns, we make the Platform experience more effective. This directly improves the quality of your experience.
3.6 Security and Fraud Prevention
We analyse information using automated and manual methods to detect and prevent irregular activity, money laundering, or attempted fraud.
Important: Your information is not sold to third parties for marketing purposes. We process only the information necessary for operating our services.
4. Sharing and Disclosure of Information
baji refrains, as a matter of policy, from sharing your personal information with third parties. However, in certain specific situations, limited sharing of information may be necessary.
4.1 Service Provider Partners
We work with trusted technology partners for payment processing, technology infrastructure, identity verification, and fraud prevention services. These partners may use the information only to provide the specified service and may not use it for any other purpose.
4.2 Legal Obligations
We may be required to provide necessary information in response to applicable laws of Bangladesh, court orders, or legitimate requests from government authorities. In such situations, we provide only the minimum information required.
4.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the relevant party. Users will be notified in advance in such cases.
4.4 With User Consent
If information needs to be shared for any purpose beyond the above, we will obtain your explicit consent directly.
We never sell, rent, or exchange your personal information. Data protection is specifically included as a condition of our relationships with our partners.
5. Cookies and Tracking Technologies
baji uses cookies and similar technologies to operate the Platform effectively. Cookies are small text files stored on your device that help the Platform remember your preferences.
5.1 Functional Cookies
These cookies are essential for the core functions of the Platform. They include maintaining your login session, saving language preferences, and security verification. Without these cookies, the Platform will not work properly.
5.2 Analytics Cookies
We use these to analyse which pages users visit most and where problems occur, in order to improve the Platform. Information collected through these cookies is completely anonymous.
5.3 Security Cookies
Security cookies are used to detect irregular activity and keep your account secure.
5.4 Cookie Controls
You can disable cookies from your browser settings. However, disabling functional cookies may cause some features of the Platform to stop working properly. Most modern browsers provide detailed settings for managing cookies.
6. Data Retention and Period
We retain your information only for as long as it is necessary for providing the service or required to fulfil legal obligations.
6.1 Active Accounts
All relevant information is retained while your account is active. After an account is closed, limited information may be kept for a defined period for security and legal purposes.
6.2 Transaction Records
Financial transaction information is retained for the period prescribed by applicable law. Records of deposits and withdrawals made via bKash, Nagad, and Rocket fall within this scope.
6.3 Requests to Delete Information
You may request the deletion of information that is not required to be kept due to legal obligations. However, this may require your account to be fully closed.
7. Security Measures
Keeping your information secure is one of baji's priorities. We use industry-standard technologies and procedures to protect data.
7.1 Technical Safeguards
- SSL/TLS Encryption: all communication between the Platform and your device is encrypted
- Data Encryption: stored information is kept in encrypted format
- Firewall and intrusion detection systems
- Regular security assessments and testing
- Two-Factor Authentication option
7.2 Organisational Safeguards
- Only authorised staff may access personal information
- Regular staff training on data protection
- Review of security standards of third-party partners
- Rapid response procedures in the event of a data breach
7.3 Your Responsibilities
The responsibility for data security is not ours alone. Always keep your password private, do not share it with others, and immediately notify us if you notice any suspicious activity. Never share your OTP with anyone.
No system on the internet is completely impenetrable. We make every effort to ensure the highest level of protection, but if a data breach occurs, we will notify affected users immediately.
8. User Rights
As a user of the baji platform, you have certain rights over your own personal information. We respect these rights and cooperate in their exercise.
8.1 Right to Access Information
You may ask what information we hold about you. Upon request, we will provide a summary of your information.
8.2 Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. This request can be made through our support team.
8.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations.
8.4 Right to Object to Processing
You may object to the processing of your information for marketing or profiling purposes. In that case, we will stop that processing immediately.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team. You will be informed about how long the process typically takes and what verification steps are followed. For common questions, you may visit our FAQ page.
9. Protection of Minors
baji platform is strictly not for anyone under 21 years of age. We do not knowingly collect any information from minors.
Age verification is mandatory during the registration process. If we find that a minor has created an account using false information, that account and all associated data will be deleted immediately and all related transactions will be cancelled.
If parents suspect that their child is using this platform, please contact us immediately. We will take prompt action. 21+
10. Policy Changes
baji reserves the right to update this privacy policy from time to time. Changes may occur due to technological updates, addition of new services, or legal requirements.
10.1 Notice of Changes
For significant changes, we will display a clear notice on the platform and may send a message to your registered mobile number. For minor edits, the "Last Updated" date at the top of the page will be changed.
10.2 Continued Use Means Consent
Continuing to use the platform after a policy change indicates that you agree to the updated policy. If you do not agree, you may request to close your account.
10.3 Previous Versions
If you need to view a previous version of the policy, please contact our support team. We will endeavour to provide it within a reasonable time.
11. Contact & Complaints
For any questions, concerns, or requests to exercise your rights regarding this privacy policy, you may contact us directly.
11.1 Support Channels
baji provides support in Bengali and English via 24/7 live chat and email. Our support team is ready to answer any questions you have about your privacy.
To contact us by email: [email protected]
11.2 Complaint Resolution
If you have a privacy-related complaint, please contact our support team first. We generally try to resolve complaints as quickly as possible after receiving them. To learn more about us, visit our About Us page.
Please note: Along with reading this policy, please also read our Terms & Conditions and Responsible Gaming Guidelines — these three documents together form the complete legal basis of your experience at baji.
Related Pages
Other important documents related to this policy